Tax Barbers Privacy Policy

Tax Barbers is a service of Narrate Inc. (“Tax Barbers,” “we,” “us” or “our”). This policy explains what information we collect when you visit taxbarber.com, fill in our form there or on Facebook or Instagram, talk with us by phone, or receive our texts. It also explains how we use that information and when we share it.

1. Information we collect

Information you give us

• Contact details: your name, phone number, email address and state.
• Information about your tax situation, such as whether you owe federal or state taxes, roughly how much you owe, whether you have unfiled returns, and notices you’ve received.
• Anything you tell us during calls or in messages.

Records of your consent

• The date and time you agreed to be contacted, your IP address, the consent text you saw, and a TrustedForm certificate that records your visit to our form.

Information collected automatically

• Device and usage information, such as your browser type, the pages you view and the ad or link that brought you to us. We collect it with cookies, the Meta Pixel and similar tools.

Information from Meta

• If you fill in our form on Facebook or Instagram, Meta sends us the details you submit.

Calls

• Calls may be recorded and transcribed.

2. How we use your information

• To respond to your request and contact you by phone, text or email, as you agreed.
• To understand your tax situation and recommend options, including our own products.
• To connect you with our partner, as you agreed on our form.
• To keep records of your consent and opt-out requests, and to meet our legal obligations.
• To measure and improve our ads and services.
• To protect against fraud and misuse.

3. When we share your information

With our partner, when you ask us to contact you. When you submit our form and agree to be called, we share your contact details and the information about your situation that you’ve given us with our partner, so it can call you and help you. Our current partner is Ovation Tax Group LLC, and it is named in the consent checkbox on our form. Partners use your information under their own privacy policies. We may receive compensation from partners.

With service providers who work for us. These include our website host, customer database, calling and texting providers, transcription providers, and ActiveProspect, which provides TrustedForm. They may use your information only to provide services to us.

With Meta. We use the Meta Pixel and the Meta Conversions API to measure and improve our ads. We send Meta your contact details in scrambled (hashed) form, information about your visit, and whether you became a lead, qualified, were connected with a partner or became a customer. We never send Meta your answers about your taxes, such as how much you owe or whether you have unfiled returns.

For legal reasons. We share information when the law requires it, or to protect our rights, our users or others.

In a business transfer. If Narrate Inc. is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

We do not share your information in any other way.

4. Text messages

• We do not share, sell, rent or transfer your text-messaging opt-in data or consent to anyone. That information stays with Tax Barbers and the providers that deliver our texts.
• We do not share your mobile phone number with third parties or affiliates for their marketing or promotional purposes, except to connect you with our partner as described in section 3.
• A partner you’re connected with may not text you based on your consent to Tax Barbers’ texts. It must ask for your permission itself.
• To stop our texts, reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE. For help, reply HELP or contact us.

5. Cookies and tracking

We use cookies, the Meta Pixel and the Meta Conversions API to understand how people find and use our site, and to measure our ads. You can block or delete cookies in your browser settings, and you can adjust your ad settings in your Facebook and Instagram accounts.

6. Your choices

• Calls: tell us during a call, or contact us, and we’ll stop calling.
• Texts: reply STOP.
• Email: use the unsubscribe link in any email.

We honor opt-out requests promptly, and no later than 10 business days after we receive them.

You can ask to access, correct or delete your information by emailing support@taxbarbers.com. We’ll respond as required by the law where you live. We may keep information we’re required to keep, such as records of your consent and opt-out requests.

7. How long we keep information

We keep your information as long as we need it for the purposes in this policy. We keep consent records, opt-out records and call recordings for at least four years, so we can show how and when you agreed to be contacted.

8. Security

We use reasonable administrative, technical and physical safeguards to protect your information. No system is completely secure, so we can’t guarantee absolute security.

9. Children

Our services are for adults 18 and older. We do not knowingly collect information from anyone under 18.

10. Changes to this policy

We may update this policy. When we do, we’ll change the effective date at the top. If we add a partner, we’ll update section 3, and we’ll add the partner to our form’s consent text before it receives any transfers.

11. Contact us

Tax Barbers (Narrate Inc.)
151 Calle de San Francisco, Ste 200, PMB 1411
San Juan, PR 00901-1607
support@taxbarbers.com
(213) 652-7523